My son had just graduated and was talking of buying an iPod. I could see the attraction of having all your music in a compact portable music player but I couldn't see him patiently feeding a few hundred CDs into our cranky old PC. It also crossed my mind that many other people would love an iPod with all their music on it but just wouldn't have the time or inclination to rip their CD collection.
I thought, I could do that ....
Talk plain English rather than techno babble, take care of the details, leave clients free to enjoy their music - and charge when the project is complete.
Over the years we've changed the original model. Now we go out to collect / return CDs in person. This personal level of service has given our clients peace of mind and convenience, nobody wants to trust the post unless there's no alternative. It's also been vital to talk to our clients to find out what they need. That's how we added Data Grooming, album art, ripping DVDs, loading music direct to iPods, and backing up to USB hard drives; all requested by clients. Along with photo scanning which became a sister service.